Optional Monthly Cheque Payments Approvals System available.
- Our staff participate in a regular, comprehensive,
weekly, in house strata management based continuing education training
program. All staff training is under the direct control of our Office Manager / Senior Strata Manager.
managers are all ably assisted by specialist strata title trained personal
The first point of contact with HSM is very important and our staff
assists callers in the quickest and most efficient manner. We do not
hire inexperienced or immature staff for any position within our company.
- You can call upon
our specialist knowledge and expertise gained over many years of experience
managing large City Fringe residential and CBD commercial buildings.
Many of our managements are located in Sydney’s highest population
density areas of Potts Point, Elizabeth Bay, Rushcutters Bay, Woolloomooloo
- We recognize that modern
strata management requires managers to cater for computer users and
non-computer users alike. Our management and levy payments systems do
not discriminate against those who are not comfortable with computers.
We are committed to maintaining systems that provide convenience and
ease of use for both the modern computer using lot owners and non-computer
using lot owners.
We arrange common property Occupational, Health and Safety reports,
Risk and Hazard Assessments and swimming pool safety checks in all strata
schemes under our management. In this way, we protect our clients and
their visitors and guests from risks or injuries, thus avoiding unnecessary
exposure to expensive public liability claims. Our constant focus is
on safety, risk management and avoidance of liability on behalf of our
client strata schemes.
charges, if any, are accounted for each month in a detailed statement
forwarded to the owners corporation treasurer for approval. Such statements
list every email, fax, phone call, correspondence item, document production,
late meeting charges, and any other additional charges incurred in accordance
with our management agency agreement. In this way an accurate and transparent
record is provided for additional services and work we perform on behalf
of your strata scheme.
- Some strata
managers hold all of their client’s individual strata schemes
funds in the one single trust account. We don’t subscribe to this
practice as we believe it is preferable, in order to avoid any possible
misallocation of trust funds, to hold each individual strata scheme’s
funds in completely separate trust accounts.
- We are committed to providing
a superior strata management service to all our client strata schemes.
Only responsible, career minded, mature staff are employed and they
are provided with the best possible work environment, including spacious
modern architect designed offices. Continuing professional development
and education plus the latest office equipment and technology upgrades
allows our staff to offer a higher and more efficient level of service.
Whilst it has not always been compulsory in the past for strata managers
to hold Professional Indemnity Insurance cover, we have always considered
it essential to take out such insurance in order to protect our clients.
Our current P.I. policy provides coverage of $4,000,000.00
- We ensure dealing with
emergencies is as uncomplicated and stress free as possible. Simply
call our regular office telephone number 9211 3700 after hours to obtain
a complete and up to date listing of all current 24 hour emergency trades
and service providers. Choose the required number and call the relevant
trade or service provider. They are experienced in dealing with strata
title emergencies and guarantee to provide after hours emergency service
to all our strata schemes.